Privacy Policy

This privacy policy applies between you, the User of our Web Application, and Climate Essentials, the owner and provider of this Web Application. Climate Essentials takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found on the landing page of our Web Application.

Please read this privacy policy carefully.

Definitions and Interpretation

  • Data: Collectively all information that you submit to Climate Essentials via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
  • Data Protection Laws: Any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations, and secondary legislation;
  • GDPR: The UK General Data Protection Regulation;
  • User or you: Any third party that accesses the Website and is not either (i) employed by Climate Essentials and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Climate Essentials and accessing the Website in connection with the provision of such services; and
  • Website: The website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
  • Climate Essentials, we or us: Climate Essentials of 41 Whitcomb Street, London, United Kingdom, WC2H 7DT;

Scope of this Privacy Policy

  • This privacy policy applies only to the actions of Climate Essentials and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
  • For purposes of the applicable Data Protection Laws, Climate Essentials is the "data controller". This means that Climate Essentials determines the purposes for which, and the manner in which, your Data is processed.

Data Collected

We may collect the following Data, which includes personal Data, from you:

  • Name
  • Contact information such as email addresses and telephone numbers
  • Any other information you directly provide to us through our Website, email, telephone, or other means

How we collect data

Data you provide us:

Data collected automatically:

Our use of Data

We use your Data to provide you with the best possible service and experience when using our Website. Specifically, we may use Data for the following reasons:

We may use your Data for the above purposes if we deem it necessary for our legitimate interests. You have the right to object in certain circumstances (see "Your Rights" below).

For direct marketing via email, we'll need your consent, either via opt-in or soft opt-in:

You can withdraw consent at any time (see "Your Rights" below).

Who we share data with

We may share your data with:

Keeping Data Secure

We use technical and organisational measures to safeguard your Data, including:

If you suspect any misuses or loss of, or unauthorised access to, your Data, please contact us immediately at

For detailed information on protecting your information, visit Get Safe Online, supported by HM Government and leading businesses.

Data Retention

We will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted. Even if we delete your Data, it may persist on backup on archival media for legal, tax or regulatory purposes.

Data Deletion Procedures

Under the GDPR, you have the right to request the deletion of all your personal data. Once we receive your request, we will use HubSpot's GDPR deletion feature to delete your contract record within 5 days. We will also delete nay personal data stored in our Google, Mailchimp and Microsoft Azure services. You will receive email confirmation once the data has been removed.

Your Rights

You have the following rights regarding your Data:

To exercise any of your rights, or to withdraw your consent to the processing of your Data, please contact us at

If you are not satisfied with how we handle your complaint about your Data, you may refer your complaint to the Information Commissioner's Office (ICO). The ICO's contact details are available on their website. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes.

Transfers outside the United Kingdom and European Economic Area

Your Data may be stored and processed in, and transferred to, countries outside the UK and EEA. We will only transfer Data outside the UK or EEA where it complies with data protection legislation and provides adequate safeguards (e.g., through a data transfer agreement with standard contractual clauses).

Links to other websites

This Website may provide links to other websites. We have no control over such websites and are not responsible for their content. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy of other websites before using them.

Changes of business ownership and control

Climate Essentials may expand or reduce our business, which may involve the sale and/or transfer of control of all or part of Climate Essentials. Data provided by Users will be transferred along with that part and the new owner will be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it. In these instances, we will ensure your privacy is protected.


In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, Climate Essentials shall promptly assess the risk to people’s rights and freedoms and, if appropriate, report this breach to the ICO.


You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy is invalid, illegal, or unenforceable, that provision will be deemed deleted, and the validity and enforceability of the other provisions will not be affected.

Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

Climate Essentials reserves the right to change this privacy policy as necessary or as required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Climate Essentials by email at

This privacy policy was updated on 21/05/2024.